General terms and conditions

These terms apply to the digital services provided by Alpenia Group Ltd, Route de Chavornay 5, CH-1372 Bavois (UID CHE-240.180.599), under the alpenia.app brand. The French version is legally binding.

1. Purpose

These general terms and conditions govern the digital services offered by Alpenia Group Ltd: design and development of websites, online shops, intranets, applications and modules, integration, going live, maintenance and automation. Any order implies acceptance of these terms.

2. Services

Services are defined in a quote or specification specific to each project. They may cover the design, development, integration, deployment, maintenance and support of digital solutions.

3. Quote and order

Each service is subject to a detailed quote. The order becomes binding upon receipt of the signed quote (or an equivalent written acceptance) and, where applicable, payment of the stated deposit.

4. Prices and payment

Prices are stated in the quote, in Swiss francs unless otherwise indicated. A deposit may be requested upon ordering, the balance being invoiced according to the agreed schedule. Invoices are payable within 30 days of issue.

5. Timelines

Delivery times are indicative and depend in particular on the client providing the necessary items (content, access, approvals). Alpenia Group Ltd uses reasonable means to meet them.

6. Client obligations

The client provides accurate information, cooperates actively (feedback, approvals) and holds the necessary rights to the content supplied. The client remains responsible for backing up its own data outside the services entrusted.

7. Intellectual property

Unless otherwise agreed in writing, custom deliverables become the property of the client after full payment. Generic components, reusable building blocks and know-how of Alpenia Group Ltd remain its property. Third-party software (Dolibarr, PrestaShop, open-source libraries) remains subject to its respective licences.

8. Liability

Alpenia Group Ltd is bound by an obligation of means. It cannot be held liable for indirect damage, nor beyond the amount of the service concerned. No warranty applies if deliverables are modified by a third party or used improperly.

9. Confidentiality and data

Each party keeps the information exchanged confidential. Personal data is processed in accordance with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the GDPR. It is hosted in data centres located in Europe and Switzerland.

10. Hosting

Hosting is provided under Pmemedia.Cloud, the hosting brand of Groupe Alpenia, according to the terms of the chosen plan (storage, availability, backups), specified when ordering.

11. Termination

Termination terms (notice, recurring services, return of data) are specified in the quote or contract. Amounts due for services already performed remain payable.

12. Governing law and jurisdiction

These terms are governed by Swiss law. Failing an amicable settlement, any dispute shall be brought before the competent courts at the registered office of Alpenia Group Ltd in Bavois (canton of Vaud).